Refund & Return Policy

At Phentix, every item is made to order and custom printed specifically for your order. Because of the custom nature of our products, all sales are final.

No Refunds or Returns

• We do not offer refunds, returns, or exchanges once your order has been printed or shipped.
• Since every product is custom made, it cannot be restocked or resold.

Shipping

Once your package has been handed over to UPS, USPS, or any other shipping carrier, the shipment is under the carrier’s responsibility.

We are not responsible for:

• Lost packages
• Delayed deliveries
• Damaged packages caused during transit
• Stolen packages marked as delivered
• Incorrect delivery by the shipping carrier

If you experience any of the issues above, you must file a claim directly with the shipping carrier. We will gladly provide any shipping information or documentation needed to assist with your claim.

Incorrect or Defective Items

If you receive the wrong item or your product has a manufacturing defect, please contact us within 3 days of delivery with your order number and clear photos. We will review the issue and, if approved, provide a replacement at no additional cost.

Order Cancellations

Orders may only be canceled before production begins. Once production or printing has started, orders cannot be canceled or refunded.

By placing an order through our website, you acknowledge that you have read and agree to this Refund & Return Policy.